1. How do I access the course and course materials?

The course, all course materials, and access to the live forums are available on the course’s page in NACUA’S Online Learning Center. 

2. What’s included in this online course?

This online course contains eight modules. Each module consists of (1) a pre-recorded webinar (2) suggested readings and resources and (3) assessment questions. In addition to these modules, each semester, this course will have two instructor-led forums lasting 75 minutes each. Please refer to the course website for the dates of the forums. 

3. Is this course conducted in real time?

No, the course is asynchronous. Once registered, you will be able to view the instructors' presentations at your convenience - at home, the office, or anywhere there is a connection to the Internet. However, there will be two live course forums (i.e., live webinars) during which you will have the opportunity to interact with the course instructors and ask questions. These live forums are supplemental to the course and will cover material included in the modules. 

4. What happens if I am not able to attend one of the live forums? 

If you are unable to attend a live forum, or if you register for the course after a live forum has taken place, the recording of the forum will be available for viewing at any time on the course platform. The recordings become available no later than a week after a live forum.  

5. How can I ask the instructors questions?

You may ask questions of the instructors during the course’s forums (i.e., live webinars). The instructors will answer as many questions as they are able in the time allotted. Approximately 48 hours prior to each live forum, you will receive an email containing a link to the register for the forum. A registration link for the forum will also be made available on the course's page in NACUA’s Online Learning Center. Please visit the schedule page to view the dates of the forums.

6. Can I access the course’s live forums if I register after they are offered? 

Yes, the live forums will be recorded and will be available for registrants on the course website approximately one week after the date of the forum. 

7. Do I have to register as an individual or can my institution register as a site? 

Courses are open for individual registration only and access should not be shared. 

8. How much time can I expect to spend on the course per week?

You can expect to spend approximately 2-3 hours per week on course materials including viewing the instructors’ presentations, reading assignments, and completing assessments. Course participants will also be able to complete a course evaluation after finishing all the modules. While this course was originally designed for participants to spend 1 week per module, the course is asynchronous and can be taken at any time within 365 days of purchase.

9. When will I receive information on how to log on to the online course platform?

You may access the course by logging into the course platform. A link to the platform will also be included in your order confirmation email. Check your junk filter if you do not receive the order confirmation email shortly after you register. 

10. Do I need any special equipment to participate in the course? 

To participate in the online course, you will need a PC or Mac with an Internet connection, loaded with a Web browser. You will also need Adobe Reader for reading PDF files which is available for free download from www.adobe.com. Cookies must be enabled and pop ups for the site must be allowed. 

11. Can I receive CLE credit for participating in this course?

You may be eligible to receive CLE credit for participating in a NACUA online course. After completing the course, participants may submit a request to NACUA, and NACUA will submit the program for approval to the appropriate agencies of the states that permit self-study credit. MCLE credit is subject to each state's rules and regulations. States differ in their definition of "CLE". For more information, visit our CLE Credit page. 

12. Will I receive a certificate for completing this course?

Yes, course participants will receive a certificate of completion for the course after completing the course requirements. 

13. What is the refund policy?

There are no refunds for online courses.

14. Who is eligible to attend the course?

Click here for course eligibility information.

15. How long will I have access to the course?

Participants can access course materials for 365 days from the date of purchase.

16. Who do I contact if I have questions?

If you have additional questions, please contact us at nacua@nacua.org or (202) 833-8390 or visit NACUA’s Online Learning Center Support Page for more information.